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Privacy Policy

Effective Date: August 20, 2026
Last Updated: August 20, 2026

Matrix Chauffeured LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.matrixwcs.com, use our chauffeured transportation services, or communicate with us via phone, email, or text message.

1. Information We Collect

We collect personal information that you voluntarily provide to us when booking transportation, requesting a rate quote, creating an account, or contacting customer support. This information may include:

  • Contact Details: Full name, phone number, email address, and physical/billing address.
  • Reservation Information: Pickup and drop-off locations, flight numbers, travel dates, passenger counts, and special vehicle preferences.
  • Billing Information: Credit card numbers, expiration dates, and billing ZIP codes (processed securely through PCI-compliant payment gateways).

2. How We Use Your Information

We use the information collected from you for legitimate business purposes, including:

  • Processing, fulfilling, and managing your transportation reservations and account.
  • Sending transactional and operational updates, such as booking confirmations, driver assignment alerts, vehicle status updates, and receipts.
  • Responding to customer service inquiries, quote requests, and feedback.
  • Maintaining internal business records, billing, and accounting.

3. Mobile Information & SMS Privacy Policy

We maintain strict privacy controls regarding text messaging (SMS/MMS) and mobile data:

  • No Mobile Data Sharing: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • SMS Communication Purpose: Mobile phone numbers provided for text messaging updates will only be used for operational, transactional, and customer support communications regarding your bookings with Matrix Chauffeured LLC.
  • Opt-Out Rights & Assistance: You can opt out of receiving text messages at any time by replying STOP to any text message sent by us. For assistance or questions regarding text messaging, reply HELP or contact our customer support line. Message frequency varies. Message and data rates may apply.

4. Information Sharing and Disclosure

Except as explicitly restricted in Section 3 regarding SMS opt-in data, we may share non-SMS personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., website hosting partners or payment gateways), under strict confidentiality agreements. We may also disclose information to comply with applicable legal obligations, court orders, or governmental regulations.

5. Data Security & Retention

We implement industry-standard technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by legal and accounting obligations.

Our website may contain links to third-party websites or services. We are not responsible for the privacy policies, content, or practices of third-party websites. We encourage you to review the privacy policy of any site you visit.

7. Contact Information

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our privacy practices, please contact us at: